Spa Arrival

Please arrive a couple of minutes before your treatment is scheduled. If you arrive late, we may have to reduce your treatment time. We’ll do our best to avoid it, but it’s not always possible. 

Spa Etiquette

We strive to maintain a relaxing and luxurious ambiance. In order to ensure that every guest enjoys peaceful surroundings pls leave your phone at home or put on silent.

How to Book

Bookings can be made online via our website, this is always best so as to ensure availability for the treatment or service. Please  book in advance to avoid disappointment during peak periods.

Cancellations

A 100% cancellation fee will apply for no-shows & appointments cancelled within 24hrs unless due to serious injury. Treatments can be rescheduled to another day or time if there is availability to do so at managements discretion. 

Recommended Attire

At Snowy Mountain Spa your comfort is paramount. Complete relaxation is best when wearing comfortable clothing. However, for oil massages, tanning or Fitness sessions, do not wear silk, suede, or leather garments to avoid marking or damage.

Pricing & Payments

Our treatment, services, and package costs are subject to change without notice. Payment for all services are due prior to your appointment and are not added to your Hotel bill. You can book & pay online. We also accept payment at Spa Reception for add-on items.

Staying at the Hotel

We just wanted to let you know that anyone is welcome to use our Spa & Salon services. The Man From Snowy Mountain Hotel is great to stay but it is not a requirement of our facilities, mind you it would be very handy.

Our Products

At Snowy Mountain Spa, we have carefully chosen to work with world leading brands like Eco by Sonia Driver & Redken. These high quality hair and beauty products stand head and shoulders above the rest.

Reservations & Walk-Ins

When time permits, we’re delighted to accommodate walk-in guests. However, we recommend advanced bookings for our Spa, Salon and Fitness facilities, as room is not always available on short notice and we don't want to disappoint.

Refund Policy

As a general rule we do not provide refunds. However, if you are truely unsatisfied with any of our products or services Management may offer an additional service free of charge or either a partial or full refund at their discretion.

Minimum Age

If you are over the age of 18 please feel free to book any of our services. If you are under the age of 18 all we ask is you are either accompanied by an adult or guardian or permission is provided by them for your Spa, Salon or Fitness Session. 

Medical Conditions

When making your reservation, please advise us of any health conditions, allergies or injuries that might affect how we perform your treatment and that may effect your experience in the Spa, Salon or Fitness Studio.

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