To make the most of your scheduled treatment, we kindly request that you arrive a few minutes prior to the appointed time. We understand that unforeseen circumstances may arise, but please be aware that arriving late may result in a reduction of your treatment duration. While we strive to minimise any inconvenience, there are instances where it may not be feasible to extend the treatment time due to subsequent appointments. Your punctuality ensures a smooth and uninterrupted experience, allowing us to provide you with the exceptional care and attention you deserve.
At Mountain Spa, we are dedicated to cultivating a serene and opulent ambiance for the ultimate relaxation experience. To create a tranquil environment where every guest can unwind and rejuvenate, we kindly request that all conversations are conducted in a soft and hushed manner. By speaking quietly and in gentle tones, we can collectively contribute to the peaceful atmosphere and ensure that each guest enjoys a tranquil escape from the outside world. Thank you for your understanding and cooperation in maintaining the serenity of our spa.
To secure your desired booking and to ensure a seamless experience, we recommend making your reservations in advance through our user-friendly online booking system available on our website. This will help you avoid any potential disappointment, especially during peak periods when availability may be limited. If you have any specific requests or encounter any difficulties during the booking process, please feel free to reach out to us via text at 0451 355 523. Our dedicated team will be more than happy to assist you and ensure that your reservation is handled with the utmost care
At Mountain Spa, your comfort is our top priority. We believe that true relaxation begins with wearing comfortable clothing during your visit. While we encourage you to dress in attire that allows you to fully unwind, we kindly request that you avoid wearing silk, suede, or leather garments for oil massages or tanning treatments. This precautionary measure is in place to prevent any potential marking or damage to these delicate materials. Embrace the blissful experience in cozy attire, and we'll take care of the rest to ensure your complete satisfaction.
Please note that our treatments, services, and packages are subject to change without prior notice. To ensure a smooth and hassle-free experience, we kindly request that payment for all services is made at the time of booking. Payment can be made at our Spa Reception for any additional services or add-ons you may wish to include. Our goal is to provide you with a seamless and enjoyable experience, both in terms of booking and payment.
Our Spa, Salon and Recovery services are open to everyone, regardless of whether you are a guest at The Man From Snowy River Hotel or not. While The Man Hotel offers a wonderful stay experience, it is important to note that staying at the hotel is not a requirement to enjoy our exceptional facilities. Whether you're a local resident or a visitor from afar, we extend a warm invitation to experience the indulgence and relaxation of our spa at your convenience.
At our spa, we take great pleasure in welcoming walk-in guests whenever possible. However, to ensure availability and avoid any potential disappointment, we highly recommend making advanced bookings for our spa services. While we will do our best to accommodate last-minute requests, please note that bookings are not always available on short notice. By securing your appointment in advance, you can guarantee your desired time slot and ensure a seamless and satisfying spa experience.
We pride ourselves on our meticulous selection of world-leading brands such as Eco by Sonia Driver and Kevin Murphy. Our commitment to excellence is reflected in these exceptional hair and beauty products, which truly surpass all others in terms of quality and performance.
Prepare yourself for the ultimate serene retreat at Mountain Spa, where tranquility reigns supreme. To fully immerse yourself in the peaceful ambiance, we kindly request that you leave your phone at home or switch it to silent before entering the spa. We encourage you to embrace the moment and refrain from using your phone while indulging in our spa facilities. Let the soothing atmosphere and rejuvenating treatments take center stage as you unwind and escape from the digital world.
We warmly welcome guests of all ages at our spa. If you're 18 years or older, you're free to book any of our exceptional services without any restrictions. For guests under the age of 18, we kindly ask that they are accompanied by a parent or guardian during their visit to ensure their utmost comfort and well-being. It's our priority to create a safe and enjoyable experience for all our valued guests, regardless of age.
To ensure we provide you with the best possible experience at Mountain Spa, we kindly request that you inform us of any health conditions, allergies, or injuries during the reservation process. Your well-being is our utmost priority, and by sharing this information, we can tailor our treatments accordingly and ensure your time with us is nothing short of exceptional.
To ensure the availability of our services and to respect the time of our valued guests, we have a cancellation policy in place. For any no-shows or appointments cancelled within 24 hours of the scheduled time, a 100% cancellation fee will be applicable. However, if you wish to reschedule your treatment, we will do our best to accommodate your request, subject to availability.
In the event that you provide more than 24 hours' notice for a cancellation and require a refund, please note that a 5% administration fee will apply. This fee covers the administrative costs associated with processing the refund.
We understand that unforeseen circumstances may arise, but these policies enable us to maintain our high level of service and ensure fairness to both our guests and our staff. Thank you for your understanding and cooperation
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